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Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide, 2014 to 2020

$3900 - Single Copy or $7800 - Web Posting | Report # SH26061863 | 416 Pages | 187 Tables and Figures | 2014


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  • Key Topics
  • Document Process Products
  • Document Process Analytics
  • Document Process WEB Services
  • Electronic Document Workflow
  • Paper Document Workflow
  • Document Cloud Architecture
  • Forms Mobile Architecture
  • Document Outsourcing
  • Document Sorting and Indexing
  • Records Modernization Using Work Process
  • Work Process Roadmap
  • Document Recognition
  • Document Based Cloud Computing

YOU MUST HAVE THIS STUDY

  • Paper documents are giving way to electronic forms
  • Quantum increases in the volume of information contained in documents
  • Systems integration represents significant trend in managing documents

Market Opportunity

  • Software provides document management flexibility
  • Scanner companies have lead in document management technology
  • Workflow has been highly articulated by market leaders

Market Challenges

  • Software complexity means much of systems capability hidden from user
  • Workflow changes present continuing need for systems adaptation
  • Paper management persists as a problem

LEXINGTON, Massachusetts (August 6, 2014) – WinterGreen Research announces that it has published a new study Business Document Work Process Management (BPO): Market Shares, Strategy, and Forecasts, Worldwide, 2014 to 2020.  The 2014 study has 416 pages, 187 tables and figures.  Worldwide markets are poised to achieve significant growth as the cloud computing utility infrastructure and the smart phone communications systems for apps are put in place, continuing to drive the use of electronic document replacement of all paper documents.
Xerox dominates business document work process management (BPO).  
Work document processing represents digitization of paper documents.  The techniques for document management, content management of unstructured data can be applied to the paper documents once they are digitized.  Analytics can then be applied to the information contained in the documents.  From time to time the documents can be input into a database and handled as structured data in tables.
Outsourcing services provide solutions for business document work process management (BPO).  As more electronic forms are created, documents are becoming increasingly electronic.  They still need to be used in a variety of ways.  Medical records provide some significant challenges to protect patient identity.  

Scanners have been used to convert paper documents to electronic formats.  Production level scanners are rated at 8,000 pages per day.  Optical Character Recognition (OCR) is the term applied to re-purposing functions.  Hardware that is necessary to make document work process automation possible has become commoditized.  Software and services are used to implement a solutions based competitive environment.   
Document work process market driving forces relate to the shift to IT integrated systems management of electronic information.  Paper and electronic document processing is set to move to web site and electronic document management.  
As paper documents become less used and converted to electronic forms from the outset, document work process markets are set to grow.  Hardware scanners of paper documents have become commodity units as at the same time paper is being replaced by electronic forms.  Software is dominating the document work process industry.  As tablets and smart phones proliferate, electronic forms available as apps are not far behind.   With the advent of apps and sophisticated software, document work process shifts to an all-electronic business.  
Not that the paper has gone away, but it is not the problem that it was ten years ago.  Electronic forms are easier, more accurate and 100% available as every person who is not an infant gets a smart phone in the next five years.  
This makes the document solutions more a question of moving data from devices to the back end and managing unstructured content to achieve extraction of potentially structured data from the document than of handling paper.
Paper document imaging is one driving force in the market.  Managed print services and electronic process management are aspects of electronic document processing.  Forms recognition, data extraction, and data release into upstream systems represent the future of the document work process industry.  
Scanning is referred to as digital imaging, is a process whereby a paper document is turned into an electronic image or electronic characters.   Digital imaging performs optical character recognition (OCR) processes upon digital images following scanning. ... Document arrangement: Prior to scanning, determine the units of store the copies in separate locations-even during the production phase of a scanning.

Companies Profiled
Market Leaders
  • Xerox
  • Eastman Kodak
  • Banctec
  • Synnex / Concentrix / IBM
  • Fujitsu
  • Hewlett Packard
  • Parascript
  • Cannon
  • Konica Minolta
  • Lexmark
  • Ricoh
  • Parascript
  • Scan Optics
Market Participants
  • Adobe
  • Coghlin Companies / ColumbiaTech
  • Connecticut Business Systems
  • Doma
  • Fujitsu
  • Parascript
  • Patriarch Partners
  • PCM/Sarcom
  • Sound Telecom
  • Scan Store Invoice Data Capture
  • Sound Telecom

Report Methodology

This is the 606th report in a series of market research reports that provide forecasts in communications, telecommunications, the internet, computer, software, and telephone equipment. The project leaders take direct responsibility for writing and preparing each report. They have significant experience preparing industry studies. Forecasts are based on primary research and proprietary databases. Forecasts reflect analysis of the market trends in the segment and related segments. Unit and dollar shipments are analyzed through consideration of dollar volume of each market participation in the segment. Market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, and companies seeking to develop measurable market share. Over 200 in-depth interviews are conducted for each report with a broad range of key participants and opinion leaders in the market segment.

About the Company

WinterGreen Research, founded in 1985, provides strategic market assessments in telecommunications, communications equipment, health care, and advanced computer technology. Industry reports focus on opportunities that will expand existing markets or develop major new markets. The reports assess new product and service positioning strategies, new and evolving technologies, and technological impact on products, services, and markets. Market shares are provided. Leading market participants are profiled, and their marketing strategies, acquisitions, and strategic alliances are discussed. The principals of WinterGreen Research have been involved in analysis and forecasting of international business opportunities in telecommunications and advanced computer technology markets for over 30 years.

About the Principal Authors

Ellen T. Curtiss, Technical Director, co-founder of WinterGreen Research, conducts strategic and market assessments in technology-based industries. Previously she was a member of the staff of Arthur D. Little, Inc., for 23 years, most recently as Vice President of Arthur D. Little Decision Resources, specializing in strategic planning and market development services. She is a graduate of Boston University and the Program for Management Development at Harvard Graduate School of Business Administration. She is the author of recent studies on worldwide telecommunications markets and the Top Ten Telecommunications market analysis and forecasts.

Susan Eustis, President, co-founder of WinterGreen Research, has done research in communications and computer markets and applications. She holds several patents in microcomputing and parallel processing. She is the author of recent studies of the Service Oriented Architecture (SOA) marketing strategies, Internet software, a study of Push to Talk Equipment, Worldwide Telecommunications Equipment, Top Ten Telecommunications, Digital Loop Carrier, Web Hosting, Business Process Management, Servers, Blades, the Mainframe as a Green Machine, and Application Server markets. Ms. Eustis is a graduate of Barnard College.

$3900 - Single Copy or $7800 - Web Posting | Report # SH26061863 | 416 Pages | 187 Tables and Figures | 2014


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