By Susan Eustis
Marie Wieck, IBM General Manager, at Impact 2013 Talks about Process Improvement In The Cloud
Highly skilled knowledge workers are looking for process improvement in the cloud according to Marie Wieck. Business process as a service is able to permit businesses that implement modern IBM business process management systems to achieve 47% growth. Growth comes because the businesses build new systems that connect to mobile devices, and leverage connections to customer smart phones and tablets. All these devices create a lot of data, so called big data.
Big data is a part of the modernization of knowledge workers. This modernization is able to occur because of the many business process improvements implemented modularly in the cloud. The cloud supports highly skilled knowledge workers. With the appropriate tools, these knowledge workers are anticipated to have an impact on delivery of more efficient services, permitting businesses to leverage analytics in ways that have never been possible before.
Marie L Wieck is general manager for the Application and Integration Middleware business unit in IBM Software. In this role, she leads an organization of more than 7,000 software development, marketing, services, and sales professionals. She has oversight for IBM’s WebSphere software portfolio including web application servers, transaction and messaging systems, integration, and business process management solutions. Marie also plays a leadership role in key strategic initiatives for IBM, including cloud and enterprise mobile technologies.
Smarter business process software from IBM includes social flexible and dynamic building of business models. Mobile first strategies represent a revolution in how business process is delivered. No existing systems are built to implement “Systems of Engagement”, “Systems of Interaction”. Developers and managers working together are working to take business operations process into new places and extend the existing processes to make them into Systems of Interaction.
The effort is to achieve a reinvention of end-to-end process. The aim is to bring data to a place where it is able to provide more insight into how to improve services to customers. Systems enable a customer centric approach. One place we see the Systems of Interaction being implemented is in healthcare.
With new technology, doctors can access information at the point of care. Marie gave the example of how In Ottawa the teaching hospital has deployed 3,000 tablet devices. It has implemented sophisticated business process management systems (BPM) that are used to create a circle of care. The organization shifted its vision and purpose from being a teaching hospital to a hospital centered on putting the patient first and taking the best care of patients that they possibly can.
This shift in vision, though seemingly obvious, has had a dramatic impact on patient care. Making the patient the center of the care delivery system has been achieved by leveraging new technology. Physicians are able to speed up diagnoses. They are able to gain significantly more transparency into complex medical conditions, even conditions that may not appear to be complex initially. Systems are able to give teams insight into therapeutic alternatives that were not available earlier.
The banking industry is using these new Systems of Interaction to achieve account opening in 5 minutes. Reinvention of account opening, taking the process down to minutes instead of hours or days, is providing an 88% reduction in the times it takes to perform this operation. Systems of Interaction promise enormous economic growth because of the increased efficiency. Systems of Interaction are about getting people to be participating in using their technology to achieve more efficient process.
Systems of Interaction are about providing instant results for what the client needs, linking everyone to their businesses through the cloud. Systems of Interaction make personalized offers available to potential customers or to patients in a way that makes a difference.